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Ordering Information
do you have a question with ordering?
If you have any questions, don't hesitate to call us. 02 9529 4099
Buying at
When you decide to buy something on our site, simply click on 'Add to Cart'. While you continue shopping you can click on 'Your Cart' icon at any time to view the contents of your shopping cart. If you have specific request or require further information on any of our products, you can click 'enquire about this' on any product page. We'll then try to respond with 24 hours.
Prices and Delivery
The prices for any goods will be as quoted on our Site, except in the case of obvious errors. These prices include GST. Delivery costs are not included but will be calculated when you checkout. You can find out more here
How do I pay?
We accept payment by Visa, Bankcard or Mastercard, as per the order form.
We also accept payment by Cheque or Australian Money Order. Please note that cheques or money orders are subject to clearance from our bank, expect a delay of 3-5 working days before despatch. These orders cannot be made via the internet, please phone our hotline for details.
How do I know you have received my order?
You will receive confirmation via email once your order has been placed through our website. It will detail your order quantity, item(s) description, the total cost of your purchase as well as your customer number. You will also receive a second e-mail confirming that your order has been despatched.
Reviewing/Modifying your order
If you need to make an ammendment to your order with us, please email or call us and we shall make the necessary changes. E-mail (note: You must include your name, postal address and order number).
Checking your Order Status
You can check the status or your order at any time by clicking the 'Order Tracking'' button at the bottom, or clicking here. Just enter your email address & password.
How do I cancel my order?
You can tick "Remove" at any time to clear an item from your shopping basket. Should you change your mind after completing the checkout process, simply contact Customer Services and we shalll cancel your order if it has not already been despatched. Please E-mail
Returns and Exchanges
Please see the Exchange & Refund Policy section in the delivery information area.
Our contact details
We are happy to answer any questions you may have regarding these Terms and Conditions or any other aspect of our service. Please contact us on 02 9529 4099 or Email

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